Short-term rental cancellation: What does the host pay?
Need to use your place unexpectedly or dealing with a schedule conflict? Wondering whether to cancel a confirmed short-term rental?
On Zigbang Short-Term Rentals, hosts who cancel must pay a penalty. Repeated cancellations can also restrict your account.
Block unavailable dates in advance to avoid cancellations. Hosting with plott LIFE means zero host fees and fewer worries about vacancies.
What happens if a host cancels?
Can I cancel before move-in for personal reasons?
Yes. You can cancel before move-in, even for personal reasons.
Cancellation only goes through once the penalty is paid.
Penalty calculation: The penalty and refund amount are automatically set based on when you cancel.
Penalty payment: The penalty is charged as part of the cancellation.
If payment fails: The cancellation won’t go through, and the original booking stays in place.
Guest compensation: Once the cancellation is confirmed, the guest gets a full refund plus the penalty as compensation.
Can I ask a guest who’s already moved in to leave?
No. Once the stay has started, you can’t cancel or end the contract unilaterally.
How much is the Zigbang host cancellation penalty?
What if I cancel a booking on the same day it’s paid?
If the booking request, payment, and cancellation all happen on the same day, the penalty is 10% of the rent, regardless of the refund policy.
Scenario | Host penalty |
|---|
Request, payment, and cancellation all on the same day | 10% of the rent, regardless of the refund policy |
Cancel a pre-booked, approved stay after paying that day | Standard host-cancellation rules apply |
Cancellation falls within the free-cancellation period | Penalty may be waived |
※ Based on Zigbang’s host FAQ.
For example, cancel a ₩1,000,000 booking as soon as you receive it that day, and the penalty alone is ₩100,000.
Are there other consequences besides the penalty?
Yes. Repeated or unilateral cancellations may lead to account restrictions.
Account restrictions: Repeated or unilateral cancellations may restrict your use of Zigbang Short-Term Rentals.
Review impact: Cancellations can affect the guest’s plans and your listing reviews.
Let guests know: If you can’t avoid cancelling, tell the guest as early as possible.
How much does a host receive if a guest cancels?
What if a guest cancels before move-in?
The penalty is based on the refund policy you set when booking, and you receive that amount.
Refund policy: Choose Flexible, Standard, or Strict. The penalty depends on whether cancellation is 14, 7, 3, or 1 day before move-in.
Penalty calculation: The penalty is based on rent only; it doesn’t include the management fee, cleaning fee, or deposit.
Free-cancellation period: No penalty is charged for cancellations within the free period.
What if a guest leaves on move-in day or during the stay?
There’s no refund for cancellations on move-in day. During the stay, guests can only check out early.
When | What happens |
|---|
Cancellation on move-in day | No refund; the full contract amount applies |
Early checkout during the stay | No refund for the remaining rent, management fee, or cleaning fee |
Deposit | Returned after the host confirms checkout |
If you’d like to offer an additional refund, the host and guest can agree and arrange it directly.
Can I change plans without cancelling?
What if I only need to change the dates?
Zigbang Short-Term Rentals doesn’t let you change part of a confirmed booking.
You’ll need to cancel the original booking and make a new one for the updated dates.
If you cancel before move-in, a penalty may apply under the refund policy, so talk it over with the guest first.
How can I avoid cancellations in the first place?
The surest way is to block dates you can’t host in your calendar ahead of time.
Block dates: Mark dates or date ranges as unavailable in Calendar (Schedule Management), and guests won’t be able to select them.
Updates right away: Changes are saved immediately and shown to guests.
If you list on two platforms: Once a booking is confirmed on one platform, block the same dates on the other to avoid double bookings and cancellation penalties.
Why host with plott LIFE?
Start with the fees
With plott LIFE, host fees are ₩0.
₩0 host fees: No host fees through December 31, 2026.
Get paid in full: Rent, management fees, and cleaning fees are paid out without deductions.
Longer stays mean fewer schedule changes
You can book a stay for up to 28 weeks at a time, reducing the need to manage frequent short bookings.
Long-term stays: Book by the day for 7 days or more, up to 28 weeks.
Monthly payments: For stays of 28 days or more, guests pay in monthly installments—making it easier to book longer from the start.
More stable schedules: Longer bookings mean less schedule management and fewer cancellation worries.
Zigbang vs. plott LIFE: Hosting terms
Feature | Zigbang Short-Term Rentals | plott LIFE |
|---|
Host fee | 3.3% | ₩0 (through December 31, 2026) |
Max. booking length | 12 weeks | 28 weeks |
Guest payment | Full amount upfront | Monthly installments for stays of 28 days or more |
New listing visibility | After room inspection (within 3 business days) | Guaranteed homepage placement |
FAQ — Host cancellations and penalties
Q. Can a host cancel before move-in on Zigbang Short-Term Rentals?
A. Yes. You can cancel before move-in.
The cancellation only goes through if the penalty payment succeeds, and the guest receives a full refund plus the penalty as compensation.
Q. What’s the penalty if I cancel a booking on the day it’s paid?
A. If the request, payment, and cancellation all happen on the same day, the penalty is 10% of the rent, regardless of the refund policy.
Q. Can I end the contract after a guest has moved in?
A. No. Once the stay has started, you can’t cancel or end it unilaterally.
Q. How long is plott LIFE’s ₩0 host-fee offer available?
A. It’s a limited-time offer through December 31, 2026. Sign up before then.
Cancellations cost you. Block dates ahead of time.
On Zigbang Short-Term Rentals, hosts who cancel must pay a penalty. Repeated cancellations can also restrict your account.
Block dates in your calendar ahead of time, and list the same place on plott LIFE for zero host fees and more stable, longer bookings.
plott LIFE — Short-term rental hosting with zero fees
₩0 host fees (through December 31) · Stays up to 28 weeks · Monthly installments for stays of 28 days or more
[Worry less about cancellations. Get longer bookings with zero host fees →]
