Question 1

Can I reserve multiple rooms at once?

Accepted Answer

Yes — you can contract multiple rooms at once with no limit.

Question 2

What's the minimum and maximum contract length?

Accepted Answer

Contract lengths vary by building type. See below for allowed periods.[Minimum]- Minimum 1 week (7 days) for all rooms[Maximum]- Maximum 28 weeks (7 months) for all rooms

Question 3

How do I tell which rooms allow resident registration?

Accepted Answer

Short-term rentals on plott LIFE cannot be used for resident registration.

Question 4

How is the room price calculated?

Accepted Answer

Price includes rent, management fee, move-out cleaning, deposit, and service fee.Each cost varies by room. Check the room details to see if management fee is included.- Rent & management: base rate (1 week) × contract length- Deposit & move-out cleaning: one-time flat charge

Question 5

What types of rooms do you offer?

Accepted Answer

plott LIFE offers various types of rooms, including officetels, studios, villas, apartments, houses, residences, hotels, share houses, and goshiwons.

Question 6

Is there documentation proving the contract is secure?

Accepted Answer

plott LIFE doesn't use separate paper contracts; agreeing to the Terms has the same legal effect.We also provide official records of the contract and payments so both guests and hosts can feel secure.

Question 7

Can I get a cash receipt or tax invoice after payment?

Accepted Answer

Yes — you can check this as follows.1. For virtual account paymentsThe receipt is automatically issued to the phone number or business registration number entered during the virtual account payment. If you need to change or confirm it, contact plott LIFE Support.2. For card paymentsGo to Contract > Select contract > Payment info > Payment history to view it. We don’t issue a separate invoice-style receipt.

Question 8

Can I change the booking schedule before move-in?

Accepted Answer

Yes. Schedule changes are allowed only with the host's consent and only within the same booking period.No extra payments or partial refunds will be made, and changes can't be made on move-in day—please ask the host in advance.

Question 9

How do I get a refund if I cancel?

Accepted Answer

If you cancel, rent will be refunded after deducting cancellation fees.Refunds go back to the card used for payment and are processed as a partial charge reversal.Please allow up to 7 days for the refund to appear, depending on your card issuer.

Question 10

Are there cancellation fees if I cancel after payment?

Accepted Answer

If you cancel after payment, penalties apply depending on timing.[Cancellation penalties]- 15+ days before move-in: 100% refund of rent & fee- 14–8 days before: 80% refund of rent & fee- 7–1 days before: 60% refund of rent & fee- On move-in day: no refund- For contracts of 4+ weeks, refunds are calculated based on a 4-week rent/fee.

Question 11

Can I get interest-free installments on card payments?

Accepted Answer

plott LIFE supports card installment payments.Whether interest-free plans apply depends on your card issuer's promotions.Please check your card's offers for details.

Question 12

Can I pay with a foreign card or corporate card?

Accepted Answer

Yes.- Overseas cards: VISA, MASTER, JCB are accepted.- Corporate cards: usable like regular cards. Mobile payments may fail if digital certificates or security settings block them.If you have trouble paying, contact plott LIFE Customer Support and we’ll help quickly.

Question 13

Can I split rent payments weekly or monthly?

Accepted Answer

Because these are short-term rentals, monthly billing is available only for contracts of 4 weeks or more.Payments are made in 4-week cycles from the move-in date.Deposit and move-out cleaning are included in the first payment.

Question 14

How can I pay the deposit and rent?

Accepted Answer

All charges—deposit, rent, management fee, and move-out cleaning—can be paid by card, easy pay, or virtual account transfer.We also support overseas-issued cards (VISA, MASTER, JCB, UnionPay, etc.).

Question 15

What is the service fee?

Accepted Answer

The service fee is charged by plott LIFE to support safe, convenient short-term contracts between hosts and guests.The fee is 9.9% (VAT included) of the total charge excluding the deposit.

Question 16

Can the payment deadline be extended?

Accepted Answer

We can't extend payment deadlines to keep transactions smooth.If payment time passes, the booking is automatically canceled and you'll need to request host approval again.

Question 17

How long do I have to pay after approval?

Accepted Answer

After contract approval, payment must be completed within 4 hours of approval.

Question 18

Can my booking request be rejected or canceled?

Accepted Answer

Yes. Contracts can be refused or auto-canceled in these cases:- Host’s personal or facility issues or room info changes make the booking impossible- Another guest booked and paid for the same period first- Host doesn’t respond within 6 hours after the request → automatic cancellationYou can search for other rooms or re-request the same room.

Question 19

How long does approval take?

Accepted Answer

When you request a contract, the host gets a notification immediately and has up to 6 hours to approve.If the host doesn’t approve within 6 hours, the request is automatically canceled.

Question 20

How does the contract process work?

Accepted Answer

No separate paper contract is needed—agreeing to the terms during the request forms the contract.[Process]1. Find a suitable room2. Click Book3. Review details and click Request4. Contract approved5. Payment6. Contract complete7. Move in

Question 21

Can I leave before the contract ends? What are the penalties?

Accepted Answer

Yes — you can leave early during the contract.But rent for the remaining period is not refundable, so please note that.Tell the host in advance to ensure a smooth process.

Question 22

In what increments can I request an extension?

Accepted Answer

Extensions can be requested from 1 week up to a total stay of 28 weeks (7 months).Actual availability may vary by room.

Question 23

How do I extend my contract?

Accepted Answer

Extensions require prior agreement with the host. After agreeing, set up a new contract.Move-out cleaning won’t be charged again for extensions. For already charged cleaning fees, please arrange refunds with the host.If others are waiting for the room, extensions may be limited—contact the host at least 2 weeks before move-out.The in-app Extend feature is currently being prepared.

Question 24

What if the host asks to charge maintenance separately?

Accepted Answer

If the listing includes maintenance in the rent, the host cannot charge utility bills separately.However, if maintenance is excluded or actual costs exceed the pre-notified amount, extra charges may apply.Check the contract terms under [Contract] > [Contract info], and discuss with the host if needed.

Question 25

Who do I contact if issues (repairs, breakdowns, noise, etc.) occur during my stay?

Accepted Answer

If you have issues with the room, contact the host first.The host is responsible for defects and facility problems, and you may need to cooperate during repairs.But consumable replacements (bulbs, batteries) or damage caused by guest negligence are the guest's responsibility and may incur extra charges.

Question 26

What if the room differs from the listing after I move in?

Accepted Answer

If the room differs from the listing after move-in, take photos and send them to the host.If the discrepancy is clear, you may cancel the contract after discussing with the host.Note that subjective issues like noise, smell, cleanliness, or sunlight are not valid reasons for cancellation.

Question 27

Can I change the move-in time?

Accepted Answer

Standard check-in time is 14:00 on the move-in day.For different times, please arrange with the host.

Question 28

Are internet, maintenance, and cleaning fees included?

Accepted Answer

It varies by room — check the room details.

Question 29

What furniture/appliances are provided?

Accepted Answer

It varies by room — check the room details.

Question 30

How do I move in?

Accepted Answer

The host will give move-in instructions timed to your arrival. Follow the host's guidance.Procedures and whether a guide is sent vary by room—ask the host for details.

Question 31

How much is the cleaning fee and how do I pay it?

Accepted Answer

Departure cleaning fees vary by room; see the room page.This fee is included in the initial payment when you request a booking.

Question 32

Can I change the checkout time?

Accepted Answer

Standard check-out time is 11:00 on the move-out day.For different times, please arrange with the host.

Question 33

How does checkout and room inspection work?

Accepted Answer

Check-out proceeds as follows.1. Complete check-out by 11:00 on the move-out day and notify the host.2. Host inspects the room within 3 days of move-out.3. Charges may apply for loss or damage.

Question 34

What if the host doesn't reply or approval is delayed?

Accepted Answer

plott LIFE connects guests and hosts directly, so replies or approvals may be delayed depending on the host's schedule.If you need a faster response, we recommend checking other rooms as well.

Question 35

How can I check if a room has been verified?

Accepted Answer

All rooms listed on plott LIFE have gone through pre-verification.

Question 36

Can foreigners make a booking?

Accepted Answer

Yes, foreigners can book. Sign up and log in to book the room you want.[How to sign up]- Choose 'Start with email'- Enter the name from your passport- Enter contact info- Set password and confirm- Agree to the Terms- Enter the verification code sent to your email- Complete sign-up

Question 37

Can the contract holder be different from the occupant?

Accepted Answer

Yes, but minors cannot move in alone. Under applicable laws, anyone under 19 must be accompanied by a parent or legal guardian and cohabitation is not allowed.If move-in is refused for these reasons, the booking cannot be canceled or refunded—please take care.Also, if the booker differs from the actual occupant, inform the host beforehand to ensure smooth processing.

Question 38

What's the cancellation policy before the booking is confirmed?

Accepted Answer

- Before host approval: you can cancel freely on the booking request page- After host approval: if payment isn't made by the deadline, the booking is auto-canceled

Question 39

If I cancel before confirmation, are there fees?

Accepted Answer

No cancellation fees apply until booking is confirmed (before payment).

Question 40

Can I get the host's contact and room address before booking?

Accepted Answer

The host's contact and the full room address are provided after payment is complete.

Question 41

How can I inquire about a room I'm interested in?

Accepted Answer

You can contact the host directly.Click the room > Host > "Chat"

Question 42

Can I cancel the contract if a guest uses the room illegally during the stay?

Accepted Answer

Yes. If a guest is found using the room illegally, the host may cancel the contract.[Cancellation steps]1. Collect evidence (photos, videos, reports).2. Notify the guest immediately and request contract termination.*If needed, report to the police or other authorities.

Question 43

What happens if a guest registers residency without permission?

Accepted Answer

Short-term rentals via plott LIFE cannot be used for resident registration.If a guest registers residency without permission, the host may request contract cancellation.

Question 44

How are disputes between host and guest resolved?

Accepted Answer

Disputes should be resolved by direct agreement between host and guest as a rule.

Question 45

How is the deposit handled when a guest leaves early?

Accepted Answer

Early checkout follows the standard checkout process.1. Guest requests early checkout.2. If the host accepts, early checkout is allowed; rent for remaining days is not refunded.3. After checkout, the host inspects the room.4. If damage is found, file a compensation claim.

Question 46

How do you handle a guest who delays checkout?

Accepted Answer

plott LIFE will notify the guest of potential consequences and request prompt checkout if they miss the checkout time.However, final eviction actions (forced eviction, legal steps) can't be enforced by the platform and must be handled between host and guest.

Question 47

How should I handle checkout and room inspection at contract end?

Accepted Answer

When a guest checks out, hosts should follow these steps.1. Confirm check-out- Verify the guest has left by 11:00 on the move-out day.- Make sure the guest confirms they’ve left.2. Inspect the room- Inspect within 3 days of move-out.- Check for loss, damage, and cleanliness; take photos if needed.3. Request compensation- If there is loss or damage, press the "Request compensation" button and contact plott LIFE.- We’ll guide you on payouts and charges.

Question 48

How can I get the guest's name and contact?

Accepted Answer

Guest name and contact are revealed after the booking is confirmed.You can view them in Contract management.

Question 49

How is guest identity verified?

Accepted Answer

We can identify guests using their name, contact, and payment info to prevent harm to hosts.

Question 50

What are the cancellation fees when a guest cancels?

Accepted Answer

When a guest cancels, refunds are handled per the cancellation policy.[Cancellation penalties]15+ days before move-in: 100% refund of rent14–8 days before: 80% refund of rent7–1 days before: 60% refund of rentOn move-in day: no refund* For contracts of 4+ weeks, refunds are based on a 4-week rent.

Question 51

What are the approval and payment deadlines?

Accepted Answer

Deadlines:Approval: within 6 hours of requestPayment: within 4 hours of approval

Question 52

Do I need to sign a contract?

Accepted Answer

No, you don't need a separate contract.On plott LIFE, agreeing to the Terms has the same legal effect as a contract.We also provide official records of contract and payment for both guests and hosts.

Question 53

How is the contract with a guest processed?

Accepted Answer

The contract flow is:[Guest request] → [Host approval] → [Payment & booking confirmation] → [Move-in & settlement payment] → [Checkout confirmation]

Question 54

What if a current guest asks to extend their contract?

Accepted Answer

Extensions must be made through plott LIFE like a new contract.- Extension unit: weeks- Billing: same items as a new contract* Existing deposits are automatically refunded by plott LIFE. Guide guests on cleaning-fee refunds.- Request period: from move-in to move-outGuests can request extensions anytime before the contract ends, but requests may be denied if dates conflict with other bookings or host needs.The in-app Extend feature is currently being prepared.

Question 55

Can I change the schedule after the booking is complete?

Accepted Answer

After a booking is confirmed, schedule changes are only possible with mutual agreement between host and guest.If dates must change, cancel the existing booking and make a new one with payment.To avoid unnecessary cancellation fees, notify plott LIFE customer service in advance and we'll help handle it safely.

Question 56

How do I charge maintenance fees?

Accepted Answer

If you charge maintenance separately, you must notify guests of the items and settle as agreed.When listing a room, set these:1. Included items/amounts: select whether utilities (electricity, water) are included.2. Separate charges: if charging separately, clearly state:- Items charged- Payment method- Billing cycleLack of clear info or discrepancies can cause disputes—be precise and detailed.

Question 57

Who handles guest inquiries and complaints?

Accepted Answer

Hosts must respond directly to guest inquiries and complaints.

Question 58

How should I guide guests for move-in?

Accepted Answer

Hosts must handle move-in guidance.Provide the following before arrival to prevent disputes at checkout:1. Send move-in message- Send it at least 1 day before check-in.- Include: directions, basic appliance use, and recycling rules.2. Share cleaning status- Check basic cleaning, tidy drawers/fridge, empty washer lint, clean HVAC filters, and pest control—send photos or messages.3. Confirm appliances- Verify boiler, fridge, washer, microwave, rice cooker, AC (remote), and TV (remote) are working, and inform the guest.

Question 59

How do I list multiple rooms?

Accepted Answer

Register one room, then use 'Copy' to duplicate it with the same details.

Question 60

Is there a fee to list a room?

Accepted Answer

Listing a room is free, and we're currently running a 0% fee promotion for founding hosts.

Question 61

How do I list a room?

Accepted Answer

To list a room on plott LIFE, follow these steps.1. Go to plott LIFE → Profile → Host page → Click [List a room].2. Enter room details, rental terms, and whether management fee applies.3. Upload photos and required documents.4. After verification, your room will be shown to guests.

Question 62

Can a tenant list their room?

Accepted Answer

Yes. But if a tenant lists the room, they must have the landlord's (owner's) consent for subletting before listing.

Question 63

Can anyone register as a host? (individual/corporate)

Accepted Answer

Anyone can register as a host for residential properties (officetel, studio, villa, house, apartment).Spaces requiring lodging permits (service residences, hotels, boarding houses, coliving) can only be listed if you have the proper license.

Question 64

Do I need to report a short-term lease made through plott LIFE?

Accepted Answer

Short-term rentals via plott LIFE are not subject to lease registration reporting.If the guest is registered at their permanent residence and the stay is clearly temporary (business trip, etc.), reporting isn't required.

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