Zigbang short-term rental deposits: how are damage deductions handled?
Listed a room on Zigbang for a short-term stay and found damage or missing items after checkout?
On Zigbang, deductions are limited to the ₩300,000 deposit, require supporting evidence and the tenant’s approval, and a 3.3% fee is also taken from your payout.
Follow the deduction steps carefully, and consider listing on plott LIFE too to avoid host fees.
How Zigbang short-term rental deposits work
How much is the deposit, and who holds it?
The Zigbang short-term rental deposit is fixed at ₩300,000 and held by Zigbang in escrow.
Amount: ₩300,000 for every room
Holding: The deposit is charged with the booking payment and held by Zigbang
Refund: If there are no issues after checkout, the full amount is returned to the tenant
What happens to the deposit after checkout?
When the tenant requests checkout, the landlord inspects the room and chooses either “Confirm checkout” or “Hold deposit.”
No issues: Tap “Confirm checkout” to return the deposit to the tenant
Issues found: If something is broken or damaged, choose “Hold deposit”
Hold period: You can hold the deposit for up to 20 days
What evidence is needed to request a deposit deduction on Zigbang?
During checkout review, select “Hold deposit” and submit evidence that supports the reason for the deduction.
Evidence | Details |
|---|---|
Photos of damage | Clear photos showing damage, stains or missing items (up to 10 photos, each no larger than 10MB) |
Cost documentation | Repair or replacement receipts or estimates |
Excess building fees or utilities | Records showing the excess fees or usage |
Will the deposit be deducted as soon as I submit evidence?
No. The tenant must approve the deduction before it’s made and the remaining deposit is refunded.
Shared with tenant: Your evidence is shared with the tenant along with the reason and amount
Tenant approves: The deduction is made and the remaining deposit is refunded
Tenant declines: No deduction is made; you’ll need to discuss it again
Discuss first: It’s best to agree on the reason and amount in chat before submitting a claim
When can you deduct from a Zigbang short-term rental deposit?
Can I deduct for minor stains or everyday wear?
Everyday stains and normal wear and tear aren’t valid reasons for a deduction.
Type | Examples |
|---|---|
Not deductible | Light dust, normal signs of use, natural wear over time |
May be deductible | Clear damage caused intentionally or through negligence (torn wallpaper, deep floor scratches, broken appliances) |
To request a deduction, you’ll need evidence showing the extent and cause of the damage.
Can I deduct for missing items like remotes or keys?
Yes. You can request a deduction for landlord-provided items reported as damaged or missing.
Confirm what’s missing: The loss of a remote, key, small appliance or other item must be clear
Show the cost: Provide a replacement receipt or estimate
Get tenant approval: The tenant must agree to the deduction
Limit: Total deductions can’t exceed the ₩300,000 deposit
What if the damage costs more than ₩300,000?
Deposit deductions on Zigbang are limited to ₩300,000.
Any amount over that won’t come out of the deposit and must be discussed separately between the landlord and tenant.
If you can’t reach an agreement, the landlord must pursue a claim directly through legal channels, such as a civil lawsuit.
Managing deductions—and paying fees too?
What fees are taken from Zigbang payouts?
Zigbang automatically deducts a 3.3% fee from the booking amount at payout.
Fee basis: 3.3% of rent, building fees and cleaning fees (including pet cleaning fees), VAT included
Separate from the deposit: A fee is charged for every booking, regardless of deposit deductions
Example: For a monthly booking of ₩1,500,000, ₩49,500 is deducted at payout
You have to collect damage evidence, discuss it with the tenant and still pay a fee each time—leaving you with less.
What changes if I also use plott LIFE?
plott LIFE charges no host fee, so you receive the full booking amount for the same room.
0% host fee: No host fees through December 31, 2026
Deposit management: The platform handles holding and refunding deposits. Hosts only need to provide the reason for a deduction and supporting evidence
Damage claims: The platform also supports damage compensation claims
One place for support: Contact the head office for help, so you don’t have to handle disputes alone
Zigbang vs. plott LIFE: host terms
Feature | Zigbang short-term rentals | plott LIFE |
|---|---|---|
Host fee | 3.3% | ₩0 (through December 31, 2026) |
Deposit holding | Held in escrow by Zigbang | Held in escrow by plott LIFE |
Damage process | Hold deposit → Submit evidence → Tenant approval | Hold deposit → Submit evidence → Tenant approval |
Maximum contract length | 12 weeks | 28 weeks |
Guest payment | Full amount paid upfront | Monthly installments for stays of 28 days or more |
Tips to avoid deposit disputes
What can I do to prevent disputes over deductions?
Document the property’s condition before check-in and discuss any deductions in chat first.
Photos before check-in: Take dated photos of appliances, furniture, walls and floors
Inventory: List provided items, such as remotes and keys, in the listing
Keep receipts: Save receipts or estimates for repairs and replacements
Discuss in chat: Talk through the reason and amount before submitting evidence
Can I list on both Zigbang and plott LIFE?
Yes, you can list the same room on both platforms.
Zigbang short-term rentals: Reach the usual search audience
plott LIFE: Get paid with no host fee, and reach long-stay guests, companies and international students
Manage your calendar: Once a booking is confirmed on one platform, block the same dates on the other
FAQ — Zigbang short-term rental deposit deductions
Q. What evidence do I need to request a deposit deduction on Zigbang?
A. Photos clearly showing damage, stains or missing items (up to 10 photos, each no larger than 10MB), plus repair or replacement receipts or estimates. For excess utilities or building fees, provide records showing the overage.
Q. Can I deduct from the deposit if the tenant doesn’t agree?
A. No. Without the tenant’s agreement, the deduction won’t proceed, and you’ll need to discuss it again.
Q. What if the damage costs more than the Zigbang short-term rental deposit?
A. Deductions are capped at ₩300,000. Discuss any excess with the tenant separately. If you can’t reach an agreement, you’ll need to pursue a claim yourself, such as through a civil lawsuit.
Q. How long is plott LIFE’s 0% host fee offer available?
A. It’s a limited-time offer through December 31, 2026. List your place before it ends.
Handle deposits carefully, pay no host fees
Zigbang short-term rentals require evidence and tenant approval for deposit deductions, and charge a 3.3% fee on every payout.
List the same room on plott LIFE to get paid with no host fee and let the platform manage the deposit.
plott LIFE — short-term rental platform with 0% host fees
0% host fees through December 31 · Platform-managed deposit holding and refunds · Damage claim support