I moved into a Samsam M2 room and it reeks of cigarette smoke

After finally signing the contract and moving your things, getting hit by cigarette smell the moment you open the door is really unsettling.

“I didn’t smoke here—do I just have to live with this?”

“Can I get a refund or a different listing or not?”

If the smell or cleanliness is unclear, it’s faster to record and report the issue step by step than to react emotionally.
Here’s a checklist to follow if you find a cigarette smell right after moving in.

If you find cigarette smell after moving into a Samsam M2 listing — what to check

① Take photos and videos immediately

If there are visible cigarette stains on wallpaper or curtains, photograph or film them.
Smell itself is hard to use as evidence later, so document it right after moving in.

② Compare with the listing description (smoking policy)

Check whether the listing was marked non-smoking before you booked.
If it was non-smoking but smells like cigarettes, it’s likely a previous guest violated the rules.

③ Contact the host and customer support right away

As time passes, it becomes harder to tell whether the smell was pre-existing or happened after you moved in.
Contact the host and customer support the same day, with your photos, to speed up handling.

④ Understand that refunds or listing changes depend on the situation

Whether you get a refund, a different listing, or cleaning support depends on the smell’s severity and each listing/host’s policy.
Don’t assume the outcome—confirm the exact handling with customer support.

Can you get a refund for cigarette smell on Samsam M2?

It depends.

If a listing was advertised as non-smoking and the cigarette smell is obvious, it often leads to a refund or a listing swap. If the smell is mild or unclear, the platform may offer cleaning support instead.
Because handling varies by listing and case, contact customer support with your photos for a precise answer.

How do Samsam M2 and plott LIFE differ in handling move-in complaints?

The basic steps—check, document, and report—are similar on both platforms.

Want to sign without worrying about move-in complaints? [Start with plott LIFE →]

FAQ — Samsam M2 move-in complaints

Q. I moved into a Samsam M2 listing and it smells like cigarettes. What should I do?

A. First document the smell and any stains with photos/videos, check the listing’s non-smoking status, then contact the host and customer support right away.

Q. Can I get a refund based on smell alone?

A. Not always. Refunds depend on the smell’s severity and the situation. Contact customer support with your photos for a definitive answer.

Q. Can I report it a few days after moving in?

A. No. The longer you wait, the harder it is to tell if the issue was pre-existing. Report it immediately after moving in.

Q. Can this happen with plott LIFE-managed listings too?

A. Yes, it can happen, but since inquiries go to HQ, verification and resolution are usually faster.

Most move-in complaints are resolved quickly if you document and report them right away

Don’t panic—take photos first, then report immediately.

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