I canceled on 33m2, but my card charge was still there

I paid for a 33m2 booking by card and canceled, but sometimes the charge still shows on your card account.

“I canceled it, but when will the charge go away?”

“What if the cancellation didn’t go through?”

According to 33m2’s official guidance, card refunds can take up to 7 days, depending on your card issuer.
Here’s how long card refunds take, what to check after canceling, and who to contact if it’s been more than 7 days.

33m2 card refunds: how long do they take?

When will a canceled 33m2 card charge be refunded?

According to 33m2’s official guidance, credit card refunds can take up to 7 days, depending on your card issuer.
The charge won’t disappear as soon as you cancel. Your card issuer needs to process the refund first.
So if the charge still appears in your card app right after canceling, it doesn’t necessarily mean there’s a problem.

How long do bank transfer refunds take?

Bank transfer refunds take up to 3 business days from the cancellation request.

Source: 33m2 official website (as of 2026)

How to cancel a card payment

Go to Reservations on 33m2, open your reservation details, and tap Cancel.
After canceling, check the details page to make sure your request was received.
Guests can’t cancel a booking themselves after the move-in date.
If you need to leave after moving in, this is handled as an early move-out, not a cancellation. Any refund depends on your agreement with the host and your contract terms.

Source: 33m2 official website and terms of use (as of 2026)

You may not get the full amount back

Does canceling a card payment mean I’ll get everything back?

That depends on the host’s refund policy. On 33m2, the host’s policy applies before you sign the contract.
Cancel within the free cancellation period for a full refund. After that, a partial deduction may apply under the policy.
Even if you cancel on the day you pay, a penalty of 10% of the rent and contract fee applies if you’re outside the host’s free cancellation period.
Before canceling, check not only when the refund will arrive, but also how much you’ll get back.

Will my deposit be refunded to my card?

The 33m2 deposit is ₩330,000. If you paid by card, it’s returned as a partial card refund.
Depending on your card issuer, the deposit refund can take up to 7 days.
The deposit, maintenance fee, and cleaning fee are fully refundable when you cancel the contract.

Source: 33m2 official website and terms of use (as of 2026)

After canceling, check these things

① Check the reservation details page on 33m2 to make sure your cancellation was received
② Save a screenshot of the cancellation date and expected refund amount
③ Check your card app within a week for the cancellation or partial refund
④ If the charge still appears, ask your card issuer whether the cancellation was approved
⑤ If you haven’t received the refund after 7 days, contact 33m2 customer support

Send screenshots of both the cancellation and card authorization details to get a faster response.
33m2 customer support is open weekdays from 10~18. Phone support isn’t available on weekends or public holidays, so use the 1:1 inquiry service. (Per 33m2’s notice)

Want to check the refund policy before choosing a place? [Browse short-term stays →]

FAQ — 33m2 card refunds

Q. When will I get my money back after canceling a 33m2 card payment?

A. According to 33m2’s official guidance, it can take up to 7 days, depending on your card issuer.
It’s normal for the charge to still appear right after you cancel.

Q. How long do 33m2 bank transfer refunds take?

A. Up to 3 business days from the cancellation request.

Q. Will I get a full refund if I cancel on 33m2?

A. It depends on the host’s refund policy.
You’ll get a full refund within the free cancellation period. After that, a partial deduction may apply.

Q. Is there a penalty if I cancel on the same day I pay on 33m2?

A. If you’re outside the host’s free cancellation period, 10% of the rent and contract fee is deducted as a penalty.

Q. What should I do if my card payment hasn’t been canceled after 7 days?

A. Screenshot the cancellation details and first ask your card issuer whether it was approved. If you still can’t confirm the refund, contact 33m2 customer support.
Phone support isn’t available on weekends or public holidays, so use the 1:1 inquiry service.

Q. Can I cancel my card payment after moving in?

A. No. Guests can’t cancel a contract themselves after the move-in date.
If you need to move out early, talk to your host. Any refund for unused days depends on your contract terms.

Card refunds can take up to 7 days. Your refund policy decides how much you get back.

After canceling, save a screenshot of the status and check your card app within a week to see if the refund has come through.
Read the refund policy before signing to avoid surprises if you need to cancel.

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